Refund policy

Return Policy:

LoveDove is committed to providing a delightful shopping experience. Since opened or used products cannot be reused or resold, returns are not accepted after delivery.

For damaged/broken/leaked items, contact customer care within 24-48 hours. Refunds/exchanges will be considered only for verified cases of damage due to transit.

This policy excludes damages from neglect, improper use, or sensitivities to ingredients. A patch test is advised as noted on each product.

Refund Policy:

LoveDove is not liable for any damage post-delivery.

An unboxing video is required for claims related to missing items, leakage, breakage, or incorrect products. Contact customer care or email us at connect@lovedove.in with the necessary evidence for refund claims, using the subject line “Refund For.”

If the package is tampered with, refuse delivery on the spot. Report any undelivered orders marked as delivered within 3 days; no refunds will be processed beyond this time.

Refunds exclude delivery charges and may take up to 15 days once approved.

Cancellation Policy:

Cancellations are allowed before order dispatch, subject to a 2.5% gateway charge. Refunds for paid orders will be credited to the original payment method within 15 days. Orders cannot be canceled once shipped, and a fee of ₹75 will be deducted for returned prepaid orders.